Improved Quality of Service, Tel-U Staff Attend the Excellent Customer Service Training
BANDUNG, TEL-U – The employee of Telkom University (Tel-U) attended the Excellent Customer Service training. The training took place in GSG Building of Tel-U for two days, Thursday-Friday (1-2 / 10). Excellent Customer training program is one of Telkom University (Tel-U) in developing its human resources.
“The service was derived from the individual. So the positive relationship of each service giver that determine the quality of service from an organization. The paradigm is, customers now prefer to be served personally, “said NS-Pro trainer, psychologist Sukmayanti Ranadireksa, M.Psi.
According to him, the successful of today’s service does not necessarily guarantee the success of next service. So organizations must make improvements to all matters related to the service in order to maintain a successful serve.
“Service quality is a journey. Make sure that the service be the first thing to do though through little things are done continuously, “said Sukmayanti.
Besides Sukmayanti, attended also the Transformation Management Assistant Non Academic Affairs Ir. Budi Sulistyo, MT and trainer of NS-Pro psychologist Dra. Sri Andayani. – (Purel / risca)